With the Right Application, Waiting Rooms Don’t Have to be Painful.
Checkup will be the first of its kind to connect friends and family members to patients who are dealing with the various reasons for being hospitalized. Through a variety of unique, HIPAA compliant, features my app will allow users to feel as if they are receiving the most recent patient information from a hospital waiting room without actually being there. There are many reasons why friends and family can’t always make it to the hospital physically; with Checkup we hope to be able to connect those loved ones into a medical community in order to bring peace of mind.
WHAT IT DOES
The premiere feature of Checkup will be a virtual “waiting room” where the primary contact of the patient will control any new status or operative updates of the patient. With this feature, friends or family members who have been granted access into the room can check the app monitor for the status of the patient as well as any detailed updates the primary contact wishes to write and upload. There will be a question and answer page neatly within the virtual waiting room so that the main contact does not feel overwhelmed by mass messages from those following the patient. For any new phase change, status updates, questions, or questions answered there will be notifications sent to the users. Finally, a “medical household” feature will allow users to connect to those closest to them; here they can share calen- dars with upcoming events, results of hospital visits, health related articles, and so on.
HOW IT WORKS
After downloading the app and setting up a profile the user will be prompted to start creating their “medical household.” The “medical home” will be the home page of the app where the users can see what is medically going on in their families’ lives. When a family member is going to undergo surgery, the primary contact of the patient who has signed off to receive information at the hospital will click a feature within the app that says, “create waiting room.” The primary contact will then be asked to invite friends and family into the waiting room by accessing their phones contacts and sending text message notifications to download the app and lead them into the virtual waiting room. The app will then open a page with a monitor of the phase in which the patient is at (pre-op, surgery started, surgery stopped, post-op) as well as an update blog and question and answer page. Those being allowed into the waiting room will have all the recent patient news in front of them, if they have any questions they can post them on the question and answer page.
THE UPDATE SCREEN
Status monitor (pre-op, Surgery start, surgery stop, post-op). colors indicate patient status.
Information Option (currently showing written updates by primary contact).
Update Blog with times of each post.
Page icon bar showing home page.
THE Q & A SCREEN
Statusmonitor (pre-op,Surgery start, surgery stop, post-op). colors indicate patient status Infornation Option
(currently showing the question answer feedQustion and Answer feed Where primary contact can reply indevidually or to the whole waiting room.
Page icon bar showing home page.
1. Upon opening the app, return users will be prompted to:
SIGN IN
A. Sign in to their account
B. Sign up for an account
2. When available, the app will showcase branding for the hospital where the patient is.
3. Users can sign in with an email and password, or using Facebook.
4. Once a user has signed in, They will be able to:
A. Join an existing waiting room
B. Create a new waiting room
SIGN UP
1. New users who have never used Check up will be able to create an account through Facebook or by entering basic information.
2. A phone number is necessary to enable communication with other users in the waiting room.
FIRST TIME USER INVITED FLOW
1. Users who have been invited will be sent a unique code to be used after entering the app.
2. Immediately after either creating an account or signing in to the app, they will be asked to enter the code sent through the text message.
FIRST TIME USER INVITION FLOW
Users who have been invited will be sent a unique code to be used after entering the app.
1. Return users will immediately be redirected and asked to enter the code sent through the text message.
JOIN ROOM / CREATE A ROOM
1. Return users who tap to join a waiting room will need an invite code to join.
2. If the user does not have a code, they may request access by sending a text to a room owner.
CREATE A ROOM
1. A user looking to create a waiting room will be prompted to enter information about the patient including the patient’s name.
2. The patient status will also be entered to share with the waiting room.
3. Users cannot proceed to the next step until all information has been added.
4. Patient status will have an associated color which will be persistent throughout the app as observers continue looking through and reading updates.
STATUS LIST
In pre-op
In OR
Surgery Started Surgery Stopped In Recovery
Out of Recovery
NOTE: The glossary contains an explination about each status.
CREATE A ROOM CONTINUED…
1. The room owner can add family and friends to the room by browsing their phone contact list.
2. Users can also be added by knowing their phone number.
3. The list of invited users will be summarized along with the other information about the patient.
4. Before creating the room, the room owner must accept terms and conditions.
WAITING ROOM BEHAVIOR (waiting room display for room owner)
1. Room owners will be able to update the patient status directly from the room home screen.
2. Updates can be posted to the room at any time by the room owner.
3. The room lobby will show the most recent questions asked by other users in the room and allow the owner to view details and quickly respond.
4. Room owners will also be able to update who is in the room at any time.
5. Owners can choose to answer questions in line.
ROOM OWNER EDIT ROOM
1. Room owners will be able to add and remove additional users.
WAITING ROOM DISPLAY FOR ROOM VISITOR
1. Room observers will be shown the latest patient status at all times.
2. Observers will be able to ask a question at any time that will be sent to the room owner to be answered.
3. The room lobby will show the most recent room activity with the ability to get more detail.
4. Observers can view hospital information if needed.
5. At any point, users can read a glossary of key medical terms.
HOSPITAL INFO / MEDICAL TERMS
1. Users who are near or in the hospital where the patient is will be shown an interactive map that allows them to navigate the hospital.
The end point will be determined based on the room owners’ location inside the hospital and if the room owner has location services activated.
NOTE: this feature is only available when the hospital chooses to sponsor the app.
2. General information about the hospital will also be available including directions and a phone number.
INVITED USER WAITING ROOM - ROOM UPDATES
1. At any point an observer can ask a new question.
2. Room observers can view a full list of updates and answers to questions asked by the observer.
3. A full timeline is also available.
4. Observers can view details about aspecific question asked.
ROOM OWNER WAITING ROOM - ROOM UPDATES
1. Room owners can view a full list of questions asked by others in the room.
2. By tapping a question, the room owner can answer a question and decide if they want to blast the answer to everyone in the room or privately to the person who asked it.
SETTINGS (PROFILE SETTINGS)
1. Users will be able to edit their profile as needed in the profile settings.
2. Notifications can be adjusted for a user. Options include email and pushnotifications.
3. Users can allow the app to determine their location in the hospital which will assist the interactive map.
4. A user’s history will be shown inside the user profile.
